What does service mean to you

Not only was the clerk friendly and helpful, but she was also empathetic and took every opportunity possible to improve my experience. That sort of impactful experience can make someone a customer for life. Related: Customer Service Resumes. One day, I received a call from an older woman whose purse was stolen while traveling. She was alone and distraught.

Instead of rushing through my script and passing her along to our fraud protection department, I exercised empathy. I took the time to listen to her story and shared my own experience of having my purse stolen. After a few minutes, she calmed down and even laughed. She was so impressed with the experience, that she referred three new customers to us over the following month. For example: Ability to empathize with a customer.

Ability to problem solve on the spot. Ability to represent the company in a strong, positive and trustworthy way. Customer Service Skills You Can Highlight in Your Answer When designing your interview answers, if you can, try to bring up or show your ability to have some of the best skillsets for customer service representatives.

Some of those skills would be: Empathy Patience Clear communication Listening intently Reading between the lines Ability to stay positive Customer satisfaction Customer feedback Postive attitude Additional customer service skills to consider, from the U. Bureau of Labor Statistics includes: Communication skills. Customer service representatives must be able to provide clear information in writing, by phone, or in person. Computer skills. Customer service representatives must be adept at using computers.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully to ensure that they understand customers in order to assist them. Representatives should be patient and polite, especially when interacting with dissatisfied customers. Problem-solving skills. By doing so, representatives contribute to customer loyalty and retention.

Favorite Resources Our favorite resources are included below. Grab the PDF. Share Help us by spreading the word. Your interviewer is asking what customer service means to you, so feel free to add in a personal anecdote about a time you experienced really good customer service or when you provided really good customer service. I once called a furniture company when the delivery date for dining was pushed back more than a month.

I explained that I needed the table in time for Thanksgiving and asked if there was anything they could do. What day are you hosting people? It was such a small thing, but I felt like I had someone on my team. In my last job, when I received a customer complaint by email, I made a point to respond with a plan by phone.

This really made my customers know that I was actively looking for a solution and added an extra touch of attention. After implementation, I followed up with an email to check in.

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